Terms of service

Last updated: 2 October 2026

These terms govern the visa support services that Mariia Doronina, trading as AMVISA (NIF Z0519760B; Calle Deportista Juan Matos, Nº 1, Bloque 1 Francia, Piso 11, Puerta AD, 03016 Alicante (Alicante), Spain; visa@amvisa.online; +34 635 815 289), provides to clients.

1. Our services

AMVISA provides information and consulting services related to visa applications, in particular:

• consultations on the type of visa, the requirements and the procedure;
• review of documents and recommendations;
• help with completing application forms and preparing cover letters, itineraries and other supporting documents;
• help with booking appointments at embassies, consulates or visa application centres;
• support and answers to your questions until a decision is issued.

AMVISA is not a government body, embassy, consulate or visa application centre. Whether a visa is issued or refused, its type, validity and number of entries, as well as processing times, are decided solely by the competent authorities.

2. How a contract is concluded

The information on the website is not a binding offer. After a free initial consultation, we send you a proposal by email or messenger describing the services, the price and the estimated timeframe. The contract is concluded when you accept the proposal in writing or pay the corresponding invoice.

3. Prices and payment

• Prices are agreed individually before work begins, are stated in euros and include applicable taxes unless stated otherwise.
• Unless otherwise agreed, services are paid 100% in advance by bank transfer or another payment method that we indicate.
• Consular and visa fees, visa application centre service fees, translations, certifications, insurance, courier services and other third-party costs are not included in the price: they are paid directly to the relevant provider or reimbursed by the client.

4. Your obligations

• Provide complete, accurate and truthful information and authentic documents, and tell us about any previous visa refusals or immigration violations.
• Provide documents in good time: appointment availability and processing times depend on the authorities, so we recommend contacting us well before your planned trip.
• Attend in person when the authorities require it (for example, for biometrics or an interview).
• Check the information in the prepared documents before they are submitted and tell us immediately about any change in your situation or travel plans.

5. Our obligations

We provide the services with due care and professionalism, keep your information confidential and inform you of the requirements known to us. The timeframes we give are estimates: we cannot influence how long the authorities take to process applications.

6. No guarantee of result

We do not guarantee that a visa will be issued, nor its type, period of validity, number of entries or processing time. The service fee pays for the work carried out and is not refunded if a visa is refused or issued on different terms, unless the refusal is our fault. Consular fees and other third-party fees are refunded only in accordance with the rules of the relevant authority or provider.

7. Consumers’ right of withdrawal

If you are a consumer and the contract was concluded at a distance (by email, phone or messenger), you may withdraw from it within 14 calendar days of its conclusion without giving any reason. To do so, send us a clear statement, for example by email to visa@amvisa.online; you may use the model form below.

If you expressly ask us to start providing the services during the withdrawal period, you will pay an amount proportionate to the services provided up to the moment you inform us of your withdrawal. Once the services have been fully performed at your express request and with your acknowledgement that you lose the right of withdrawal, that right no longer applies.

We will refund the amounts due within 14 days of receiving your notice, using the same means of payment that you used, unless we agree otherwise.

8. Cancellation and refunds

You may cancel the contract at any time. In that case we will refund the amount paid minus the value of the services already provided and the costs already incurred (including non-refundable third-party fees). If a visa is refused because the client provided false, incomplete or late information or documents, the service fee is not refunded.

9. Liability

We are liable for damage caused by our breach of contract in accordance with the law. We are not liable for the decisions, actions or delays of embassies, consulates, visa application centres, or border or immigration authorities, nor for the consequences of inaccurate or incomplete information provided by the client. We strongly recommend not buying non-refundable tickets or accommodation before your visa has been issued; we do not cover such costs if a visa is refused or delayed. Except in cases of intent or gross negligence, and to the extent permitted by law, our liability is limited to the amount paid for the service concerned.

10. Force majeure

Neither party is liable for failing to perform its obligations because of circumstances beyond its reasonable control, such as natural disasters, epidemics, armed conflicts, strikes, changes in legislation or decisions of public authorities, including the suspension of visa processing.

11. Personal data

We process personal data in accordance with our Privacy policy.

12. Complaints

If you are not satisfied with our services, write to visa@amvisa.online and we will reply within 30 days. Official complaint forms (hojas de reclamaciones) are available on request.

13. Applicable law and jurisdiction

These terms and the contracts concluded under them are governed by Spanish law. If you are a consumer, you may bring proceedings before the courts of your place of residence; any other disputes are subject to the courts of Alicante.

14. Language and changes

These terms are available in Spanish, English and Russian. In case of any discrepancy, the Spanish version prevails. We may change these terms; each contract is governed by the version in force when it was concluded.